Privacy Policy
We value your privacy at CrestPavilionLeaf
Information We Collect
When you reach out regarding corporate floral arrangements or gift services, we collect information you provide willingly. This covers your name, company name, email, phone, delivery locations, and particular preferences for your floral needs. Payment details are also collected when you place orders, though processed securely via our payment partners.
For corporate clients, we might gather extra business data like company registration, preferred delivery timelines, and budget specs to tailor our service to your company’s requirements.
When you visit, our site automatically gathers technical details such as IP address, browser type, device data, and navigation paths. We use this to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your data to fulfill orders and deliver top-notch service, including processing orders, coordinating deliveries, crafting customized arrangements, and communicating about your service needs.
We also analyze information to enhance our services and online experience, helping us identify the most valuable corporate floral offerings for our clients and how we can better serve the business sector in United Kingdom.
Information Sharing and Disclosure
CrestPavilionLeaf respects your privacy and does not sell your data to outsiders. We share information only as needed to deliver our services or when legally required.
We may disclose required information to trusted service partners who support our operations. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may reveal information when compelled by law, a court order, or government request, and also to safeguard our rights, property, safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with importance and put in place suitable technical and organizational steps to safeguard it. This encompasses safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our systems.
Limited Access
Only staff members who require the data to deliver services have access to customer information.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, modify, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment records: roughly seven years for tax and accounting purposes
- Website analytics data: around two years for service improvement analysis
- Marketing preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us remember your choices and assess site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy applies only to CrestPavilionLeaf and our site. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
CrestPavilionLeaf Privacy Team
Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.